Shipping policy

Shipping Policy – IrisVastram

Thank you for choosing IrisVastram! We strive to provide a smooth, reliable, and convenient shopping experience. Please review our shipping policy before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after placement and confirmation.
Order processing may take longer during sales, promotional periods, public holidays, or other high-demand periods.
Orders may be delayed if additional verification or clarification of delivery details is required.

2. Shipping Methods & Delivery Timeline

We deliver orders through our courier partners across serviceable locations in India.

Standard Shipping: Estimated delivery within 5–7 business days after dispatch, depending on the delivery location.
Expedited Shipping: Available only where offered at checkout. Delivery timelines and charges will be communicated before the order is placed.
Delivery Estimates: Delivery times are estimates and may vary due to courier operations, weather, holidays, remote locations, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment is completed.
Shipping fees may vary depending on the delivery address, order value, package weight, and available shipping options.
From time to time, IrisVastram may offer free shipping or discounted shipping promotions. The applicable terms will be communicated on our website or through promotional offers.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where supported by our courier partner.
You can use the tracking information to check the shipment status and estimated delivery date.
Tracking updates may take some time to appear after dispatch.

5. Shipping Locations & Restrictions

IrisVastram currently ships to serviceable addresses within India.
Delivery availability depends on the service coverage of our courier partners.
Orders cannot be delivered to locations that are not serviceable by our shipping partners.

6. Delayed, Lost, or Undelivered Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, weather conditions, public holidays, or other circumstances beyond our control.
If your order is significantly delayed, appears lost, or has not received tracking updates for an extended period, please contact our customer support team.
We will coordinate with the courier partner to investigate and assist with resolving the issue.
Any replacement or refund will be handled in accordance with the circumstances, our applicable policies, and consumer protection laws.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address, PIN code, email address, and contact number.
If incorrect information is provided, delivery may be delayed or unsuccessful.
Please contact us as soon as possible if you notice an error in your shipping details. Changes may not be possible once an order has been dispatched.

8. Shipping Updates & Communication

We may communicate order confirmations, dispatch notifications, tracking details, and delivery updates through email, SMS, WhatsApp, or other available communication channels.

For assistance with your shipment, please contact us at:

Email: Globalsupplier176@gmail.com

9. Public Holidays & Peak Seasons

Courier partners may operate on modified schedules during public holidays, festivals, sales, and peak shopping periods. These circumstances may affect processing and delivery timelines.

We recommend placing orders in advance if you need your products by a particular date.

10. Shipping Promotions

IrisVastram may offer free shipping, discounted shipping, or other shipping-related promotions from time to time.

The eligibility criteria, duration, and applicable conditions will be specified in the relevant offer. Promotions cannot be combined unless expressly stated.

11. Damaged, Incorrect, or Missing Products

If your order arrives damaged, contains an incorrect item, or has missing products, please contact us within 48 hours of delivery.
Include your order number and clear photographs or videos showing the issue and the product packaging, where applicable.
Our team will review the request and provide the appropriate resolution in accordance with our Refund & Return Policy and applicable law.
Please retain the original packaging until your concern has been resolved.

12. Returns Due to Shipping Issues

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept delivery, we may contact you to arrange the next steps.

Any additional shipping charges or refund adjustments will be communicated to you and applied only where permitted by applicable law and our published policies.

13. Policy Updates

IrisVastram reserves the right to update this Shipping Policy from time to time. Any revisions will be published on this page and will apply as permitted by applicable law.